Frequently Asked Questions

Table of Contents

1. How do I locate and download software for Dialogic products?
2. Troubleshooting download problems
3. How do I install the downloaded software?
4. How can I test integrity of the downloaded software?
5. Why are some download files password protected?

How do I locate and download software for Dialogic products?

• Use the Download Wizard from
  http://www.dialogic.com/support/downind.asp

Troubleshooting download problems

• Please ensure adequate disk space at the download loacation
• Is your internet connections functioning properly (try another web site for example)?
• Is your web browser current?

We recommends Microsoft Internet Explorer 5.x or higher!
Please visit the Internet Explorer home page to obtain the latest version.

How to I install the downloaded software?

• Open Windows Explorer and navigate to the location of the downloaded file
• Double click the downloaded file (self extracting archive) to extract the necessary files for installation
• Note that no special archiving tools are required for the above operation 
• Please follow the installation instructions contained in the manual that accompanies your product

Please see helpweb if you have any problems during the installation of your product.

How can I test integrity of the downloaded software?

Archives distributed by us are sealed with a security envelope. If an archive has been modified or tampered with in any way, the envelope is damaged. You can check the envelope integrety with the following procedure before you double click the downloaded file:

• Open a DOS box
• Navigate to the location of the downloaded file
• Type '<filename> -t'

The following is an example of the procedure:

[DRIVE]:\DOWNLOAD\DOCE_P.EXE -t

ARJSFX32 3.14 - ARJ Archive Self-Extractor. doce_i.EXE -? for help.
Copyright (c) 1990-2005 ARJ Software, Inc. All Rights Reserved. Sep 26 2005

Processing archive: [DRIVE]:\DOWNLOAD\DOCE_P.EXE
Archive created: 2007-12-18 11:28:26, modified: 2007-12-18 11:28:26
*** Verifying ARJ-SECURITY envelope ... Valid envelope!
Testing DOCE_P\DIVANT.PDF
OK
1 file(s)

*** Valid ARJ-SECURITY envelope signature:
*** Dialogic Corporation R#13666

If Valid ARJ-SECURITY envelope signature is not displayed, or a different message is displayed, you should NOT unpack the archive since it is NOT a valid archive!

More information about ARJ and self extracting archives is available on the ARJ web site. For all other question related to this tool contact the author.

Why are some download files password protected?

Basically, because the software is either not free, a beta version, or of restricted availability:

• Please contact your sales representative to acquire a license if the software is not free

For more information about this web site, contact webmaster@dialogic.com
Dialogic © Corporation 2008